LEGAL

Privacy Policy

Effective Date: May 28, 2026

Welcome to Connexa (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, QR services, and related services. By using our platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information Provided by Users

When users register or use our services, we may collect:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Business information
  • Profile details
  • Payment and subscription information

B. Information Collected from QR Scans

When someone scans a QR code generated through our platform, we may collect:

  • Name
  • Contact number
  • Email address (if submitted)
  • Message content
  • Date and time of interaction
  • Device / browser information
  • IP address

C. Automatically Collected Information

We may automatically collect:

  • Browser type
  • Device type
  • Operating system
  • Usage analytics
  • Cookies and session data

2. How We Use Information

We use collected information to:

  • Provide and improve our services
  • Generate QR code experiences
  • Facilitate WhatsApp connections
  • Store and manage leads
  • Provide dashboards and analytics
  • Process subscriptions and payments
  • Communicate with users
  • Prevent fraud and misuse
  • Comply with legal obligations

3. WhatsApp Integration

Our platform may redirect users to WhatsApp using click-to-chat functionality. We are not affiliated with or endorsed by WhatsApp or Meta unless explicitly stated. Users are responsible for ensuring that messages and communications comply with applicable laws and WhatsApp policies.

4. Sharing of Information

We do not sell personal information. We may share information with:

  • Payment gateway providers
  • Cloud hosting providers
  • Analytics providers
  • Legal authorities when required by law
  • Service providers necessary for platform operations

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect user data. However, no online platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

6. User Responsibilities

Users agree not to:

  • Use the platform for illegal activities
  • Spam or harass individuals
  • Misuse collected lead data
  • Upload harmful or malicious content
  • Violate privacy or communication laws

Users are solely responsible for the content of messages sent through WhatsApp or other communication platforms.

7. Cookies and Tracking

We may use cookies and similar technologies to:

  • Improve user experience
  • Analyze traffic and usage
  • Maintain login sessions
  • Personalize services

Users may disable cookies through browser settings.

8. Third-Party Services

Our platform may integrate with third-party services including:

  • WhatsApp
  • Razorpay
  • Stripe
  • Google Analytics

We are not responsible for the privacy practices of third-party platforms. Users should review the privacy policies of those services separately.

9. Subscription and Payment Information

Payments may be processed through third-party payment providers. We do not directly store complete debit / credit card information on our servers. Subscription plans, billing cycles, and pricing are subject to change.

10. Data Retention

We retain information as long as necessary to:

  • Provide services
  • Maintain legal compliance
  • Resolve disputes
  • Enforce agreements

Users may request account deletion subject to legal and operational obligations.

11. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors.

12. Limitation of Liability

We are not responsible for:

  • Loss of leads or business opportunities
  • Third-party platform failures
  • WhatsApp outages or restrictions
  • Unauthorized account access caused by user negligence

Users use the platform at their own risk.

13. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with revised effective dates. Continued use of the platform constitutes acceptance of updated policies.

14. Contact Us

For privacy-related questions or concerns, contact:

Connexa Support

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